Sash, Inc. Terms & Conditions

Last modified: May 15, 2021

These Terms and Conditions (these “Terms”) apply to the use of this website (the “Website) by Customers or Users (collectively “you”) from Sash, Inc. d/b/a Sash, except to the extent different or additional terms have been agreed to by you and Sash in writing. These Terms shall become effective on the earlier of the date you first access or use the Website and the date set forth in the applicable Order (the “Effective Date”). Sash, User and Customer are sometimes referred to in these Terms collectively as “Parties” and individually as a “Party.” If the person accepting these Terms is doing so on behalf of a company or other legal entity, that person represents that he or she has the authority to bind the company or entity to these Terms. If you do not agree to these Terms, you are NOT authorized to use sash.pro. 

1. Definitions

The following terms shall have the following definitions:

“Administrator” means an individual to whom Customer has granted certain administrative control rights over Customer, including, but not limited to, the right to view content submitted by Users.

“Documentation” means any written or electronic user guides, instructions, help and training materials, technical materials, or other documentation Sash provides regarding use of the Subscription Service.

“Force Majeure Event” means any act or event that (a) prevents a Party (the “Nonperforming Party”) from performing its obligations or satisfying a condition to the other Party’s (the “Performing Party”) obligations under these Terms, (b) is beyond the reasonable control of and not the fault of the Nonperforming Party, and (c) the Nonperforming Party has not, through commercially reasonable efforts, been able to avoid or overcome. “Force Majeure Event” does not include economic hardship, changes in market conditions, and insufficiency of funds; including without limitation, strikes, work stoppages, epidemics, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.

“Intellectual Property Rights” means patent rights (including patent applications and disclosures), copyrights, moral rights, trademarks, service marks, trade secrets, rights in databases, know-how and any other intellectual property rights (including the right to protect Confidential Information, as defined in Section 11) recognized in any country or jurisdiction in the world, now or hereafter existing, and whether or not perfected, filed or recorded.

“Order” means an electronic or written order or agreement form incorporating these Terms that sets forth the commercial details of Customer’s subscription to a Sash Subscription Service, sets forth the fees for such Subscription Service, and is signed by an authorized representative of each Party.

“Renewal Term” has the meaning set forth in Section 7.1.

“Software” means all computer software underlying the Subscription Service, including, without limitation, software (in object or source code form), programming code, scripts, and HTML code contained in the Subscription Service.

“Subscription Service” means Sash’s proprietary candidate screening, scheduling and engagement service, as well as reference check service, together with any updates, upgrades, fixes and enhancements thereto, as specified in the Order. Without limiting the foregoing, Subscription Service includes the Software (defined below) and Documentation.

“Users” means an individual using the Subscription Service for the purpose of submitting User content and personal information, including, but not limited to, screening question responses and resume data.

2. Services & Use

2.1 Subscription Service. Subject to these Terms, and in consideration of the fees specified in an Order, Sash will use commercially reasonable efforts to make the Subscription Service available to Customer. Sash hereby grants Customer a revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Subscription Service for Customer’s business purposes, pursuant to the terms and conditions of these Terms and in accordance with the Documentation. All rights in and to the Subscription Service not expressly granted herein are reserved to Sash.

2.2 Use Restrictions. Customer shall not, and shall not permit any third party to: (i) copy, distribute, or disclose any part of the Subscription Service in any medium, including, without limitation, by any automated or non-automated “scraping”; (ii) use any automated system, including, without limitation, robots, spiders, etc., to access the Subscription Service in a manner that sends more request messages to Sash’s servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code for the Subscription Service; (iv) modify, or create derivative works based on, the Subscription Service; (v) rent, lease, distribute, sell, resell, assign, or otherwise transfer any rights to use the Subscription Service, or any portion thereof; (vi) remove any proprietary notices from the Subscription Service; (vii) submit to or through the Subscription Service any content that infringes the Intellectual Property Rights of any third party or is otherwise unlawful, or that contains malware, viruses, Trojan horses, spyware, worms, or other malicious or harmful code; (viii) bypass any measures Sash may use to prevent or restrict access to the Subscription Service, including without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Subscription Service this website, or the Software; or (ix) except to the extent permitted under applicable law, access or use the Subscription Service for the purpose of developing a competing product or service, building a product or service using similar functions, features, or graphics, or conducting benchmarking tests or competitive analysis. 

2.3 Login Credentials. Each set of login credentials for the Subscription Service may be used only by a single, individual Administrator. Customer agrees to promptly notify Sash of any unauthorized access or use of which Customer becomes aware. Customer will be responsible for all use and misuse of the Subscription Service that occurs under any User’s login credentials, and for any breach of these Terms by any Users.

2.4 Administrators. Customer shall designate one or more Administrators. Administrators shall have access to view User content and personal information submitted by Users.

2.5 Termination. Sash retains the right to terminate your account, and any related service to you under its Subscription Services, if you are found in violation of these Terms or any other Sash policy.  Sash may, under its sole discretion, delete, pause, or otherwise terminate your access to the Website and its Subscription Services for any reason and with or without notice.

3. User Content; Data Security; Privacy Policy

3.1 Responsibility for User’s content and personal information. Customer is solely responsible for all User content and personal information, including, without limitation, the accuracy, quality, integrity, reliability, appropriateness, and legality of the content and information. Certain types of information within the content may be subject to specific regulations (e.g., regulations regarding personally identifiable information, protected health information, etc.). Customer, not Sash, is responsible for compliance with all such regulations. Without limiting the foregoing, Customer represents and warrants that, if applicable, Customer will provide any required notice to, and obtain any required consent from, individuals, including Users, related to the collection, use, or viewing of User’s content and personal information.

3.2 Sash’s Use of User’s content and personal information. Unless it receives Customer’s prior written consent, Sash: (a) will not access, process, or otherwise use individual Customer content other than as necessary to facilitate the Subscription Service or anonymized in aggregate form; and (b) will not intentionally grant to any third party access to such content, except to Subcontractors as set forth in Section 3.7. Notwithstanding the foregoing, Sash may disclose this content as required by applicable law or by proper legal or governmental authority. Sash will give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or otherwise to contest such required disclosure, at Customer’s expense.

3.3 Screening. Sash may, but has no obligation to, screen for objectionable User content and personal information, and may provide Customer with analytics or summaries of responses made by Users or other content. However, Customer bears the responsibility for determining the legal and human resource-related implications of any responses. For example, if a User raises the issue that he or she has a disability, Customer shall be responsible for taking any action required in response.

4. Updates to Services; Support

4.1 Updates. Sash may, from time to time, update or make changes to the features or functions of the Subscription Service. Sash will make reasonable efforts to provide Customer with advance notice before removing any material feature or functionality of the Subscription Service, unless security, legal, or system performance considerations require an expedited change, in which case Sash will provide Customer with notice as soon as reasonably possible.

4.2 Error Correction. Sash shall use commercially reasonable efforts to correct all Errors or to provide a reasonable workaround as soon as is possible using its reasonable efforts during Sash’s normal business hours. Customer shall provide such access, information, and support as Sash may reasonably require in the process of resolving any error. This paragraph is Customer's sole and exclusive remedy for Errors. "Error" as used in this Section 4.2 means any reproducible material failure of the Subscription Service to function in accordance with the Documentation.

4.3 Support Exclusions. Sash has no obligation to correct any Errors or provide any other support to the extent such Errors or need for support was created in whole or in part by: (a) the acts, omissions, negligence or willful misconduct of Customer, including any unauthorized modifications of the Subscription Service or its operating environment; (b) any failure or defect of Customer’s or a third party’s equipment, software, facilities, third-party applications, or internet connectivity; (c) Customer’s use of the Subscription Service other than in accordance with applicable Documentation provided to Customer; or (d) a Force Majeure Event.

5. Ownership

5.1 Subscription Service Ownership. Customer acknowledges that access to and use of the Subscription Service is licensed and not sold. Sash, or its licensors, shall retain sole and exclusive ownership and all rights, title and interest in, including Intellectual Property Rights embodied or associated with, the Subscription Service, the Application, and any modifications or derivative works thereto. Without limiting the foregoing, the Application, Subscription Service, Software, Documentation and all information and screens appearing on the Application (excluding the User content that is not aggregated and anonymized), including without limitation documents, site design, text, graphics, logos, images and icons, as well as the compilation and arrangement thereof, are the sole property of Sash or its licensors, and are protected by copyright, work product and trademark laws. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of Sash and/or its licensors. Customer agrees that Sash will have a perpetual right to use in any manner all suggestions, enhancement requests, feedback, and recommendations provided by Customer or Users relating to the Subscription Service (collectively, “Feedback”) without any obligation of compensation.

6. Fees; Taxes; Payment

6.1 Fees. Customer shall pay the fees specified in the applicable Order, plus any applicable taxes. Except as expressly provided in these Terms or an Order, all fees are nonrefundable once paid. All amounts payable by Customer under these Terms will be made without setoff or counterclaim, and without any deduction or withholding.

6.2 Changes to Order. If Customer wishes to purchase access to additional services for the Subscription Service (beyond what was indicated on the original Order), Customer must contact Sash by email at hello@sash.pro. Unless pricing for additional services is set forth in the Order, pricing for additional services must be agreed upon by the Parties in writing (email is sufficient).

6.3 Payment Terms. Customer agrees to promptly notify Sash of any changes to its billing information. If Customer uses a credit card to make payments due under these Terms, Customer authorizes Sash to automatically charge such credit card on a recurring basis during the Term for all applicable fees and taxes. If Customer is invoiced for fees and taxes, all amounts are payable in U.S. dollars net fifteen (15) days from the date of the invoice unless otherwise specified in the applicable Order. 

6.4 Past Due Amounts. Except as prohibited by law, Sash may charge a late fee of one and one-half percent (1.5%) per month on past due amounts, or the maximum rate permitted by law, whichever is less, from the date such amounts were due until the date paid. Sash agrees that it will not exercise its rights under this Section 6.4 if the past due amounts are under reasonable and good faith dispute, initiated by a written notification as set forth in Section 6.7, and Customer is cooperating diligently to resolve the dispute. Customer agrees to reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by Sash to collect any amount that is not paid when due.

6.5 Taxes. Customer shall pay or shall reimburse Sash for all sales taxes, duties, and other taxes, however characterized by the taxing authority, based upon the subscription fees or other charges under these Terms or otherwise incurred on account of Customer’s use of the Subscription Service, except for any taxes based upon Sash’s net income or gross receipts. If Customer is exempt from any applicable taxes, Customer will provide Sash with a valid tax exemption certificate authorized by the appropriate taxing authority to evidence Customer's tax-exempt status. If Customer requires a purchase order or other similar documentation, such requirement will in no way affect or delay Customer’s obligation to pay any amounts due hereunder, and Sash expressly rejects any additional or different terms or conditions set forth on any Customer purchase order or similar documentation.

6.6 Refunds. Except as expressly set forth in this Agreement, Sash does not issue refunds for services not used in the event of cancellation or discontinued use of the Subscription Service. If Customer terminates these Terms and any applicable Order due to Sash’s uncured breach pursuant to Section 7.2, Customer will be entitled to a prorated refund of any prepaid, unused fees for the Subscription Service.

6.7 Payment Disputes. Customer must notify Sash in writing of any disputes regarding invoiced or charged amounts within fifteen (15) days after Customer’s receipt of the applicable invoice or credit card charge. Customer’s notice must include an explanation detailing the basis of Customer’s dispute of the invoiced or charged amount. The Parties will seek to resolve any properly disputed amount pursuant to Section 12.8 below. If only a portion of an invoice or charge is disputed, Customer will pay the non-disputed portion as required hereunder. Sash may suspend access to the Subscription Service if Customer improperly or unreasonably disputes or fails to pay amounts owed when due. If the Parties are unable to come to an agreement with respect to disputed amounts, either Party may seek appropriate legal or equitable remedies, all of which are reserved.

7. Representations and Warranties; Disclaimer

7.1 Sash General Representation and Warranty. Sash represents and warrants that: (a) it is a corporation authorized to do business pursuant to applicable law; and (b) it has the full right and authority to enter into, execute, and perform its obligations under these Terms; and (c) it will comply with all laws, treaties and regulations applicable to its provision of the Subscription Service.

7.2 Sash Limited Warranty for Subscription Service. If Customer has paid fees under these Terms for the Subscription Service, Sash represents and warrants that the Subscription Service will operate substantially as described in the Documentation. Customer must notify Sash in writing of any alleged failure by Sash to comply with this warranty within thirty (30) days of such failure. Upon receipt of such notice, Sash will either: (a) use commercially reasonable efforts to cure or correct the failure, or (b) terminate the applicable Order and issue a prorated refund for the terminated portion of the Subscription Service. This Section 8.2 sets forth Customer’s exclusive rights and remedies and Sash’s sole liability for breach of the limited warranty for Subscription Service specified herein.

7.3 Customer Representations and Warranties. Customer represents and warrants that: (a) it is a individual authorized to do partake in the Subscription Services pursuant to applicable law; (b) it has the full right and authority to enter into, execute, and perform its obligations under these Terms; (c) it has all rights, permissions, and consents necessary (i) to submit all necessary Customer content and personal information to the Subscription Service, (ii) to grant Sash the limited rights to process Customer content and personal information as set forth in these Terms, and (iii) for any transfer or disclosure of Customer content and personal information among or by Users; and (d) he or she will comply with all laws and regulations applicable to its use of the Subscription Service.

7.4 WARRANTY DISCLAIMER. EXCEPT FOR THE WARRANTIES SET FORTH ABOVE IN THIS SECTION 8, SASH MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE SUBSCRIPTION SERVICE, THE APPLICATION, OR ANY INFORMATION OR MATERIALS RELATED THERETO OR MADE AVAILABLE THEREFROM, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SASH DOES NOT REPRESENT OR WARRANT THAT (A) THE SUBSCRIPTION SERVICE OR APPLICATION WILL PERFORM WITHOUT INTERRUPTION, DOWNTIME, OR ERROR; (B) THE SUBSCRIPTION SERVICE OR APPLICATION ARE SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR THAT CUSTOMER CONTENT WILL REMAIN PRIVATE OR SECURE.

8. Indemnification

8.1 Indemnification by Customer. Customer shall defend, at its expense, Sash and its officers, directors, employees, and agents (“Sash Indemnified Parties”) from and against any claims, demands, proceedings, investigations, or suits brought by a third party arising out of: (a) the Customer’s noncompliance of these Terms; or (b) Customer’s use of this Website in violation of these Terms or applicable law. Customer shall indemnify and hold harmless Sash Indemnified Parties from and against any damages, reasonable attorney’s fees, and costs resulting from a claim that Customer is obligated to defend pursuant to this Section 8.2 and finally awarded against Sash or agreed to be paid by Sash in a written settlement approved by Customer in writing.

8.2 Conditions on Indemnification. The indemnifying Party’s obligations under this Section 8 are contingent on Sash: (a) promptly providing written notice of the claim to the indemnifying Party (provided that the failure of a Party entitled to indemnification hereunder to give notice as provided herein shall not relieve the indemnifying Party of its obligations under this Section 8 except to the extent that the indemnifying Party is actually prejudiced by such failure to give notice); (b) giving the indemnifying Party sole control of the defense and settlement of the claim (provided that any settlement unconditionally releases Sash of all liability and does not make any admissions on behalf of Sash or include payment of any amounts by the indemnified Party); and (c) providing the indemnifying Party, at the indemnifying Party’s expense, all reasonable assistance in connection with such claim. Sash may participate in the defense of the claim at its sole cost and expense.

9. Limitations of Liability

9.1 EXCLUSION OF CONSEQUENTIAL DAMAGES. IN NO EVENT WILL EITHER PARTY HAVE ANY LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS FOR ANY LOST PROFITS, LOST REVENUES, LOSS OF GOODWILL, OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF A PARTY’S REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.

9.2 LIMITATION OF LIABILITY. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF A PARTY ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER FOR THE SUBSCRIPTION SERVICE GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS PRECEDING THE FIRST INCIDENT FROM WHICH THE LIABILITY AROSE. THE FOREGOING LIMITATION WILL APPLY WHETHER AN ACTION IS IN CONTRACT OR TORT AND REGARDLESS OF THE THEORY OF LIABILITY BUT WILL NOT LIMIT CUSTOMER'S PAYMENT OBLIGATIONS UNDER SECTION 6, ABOVE.

9.3 THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 9 DO NOT APPLY TO: (A) LIABILITY ARISING FROM EITHER PARTY’S OBLIGATIONS UNDER SECTION 8 (INDEMNITY); (B) LIABILITY ARISING FROM A BREACH OF EITHER PARTY’S OBLIGATIONS UNDER SECTION 10 (CONFIDENTIALITY); (C) LIABILITY ARISING FROM THE INFRINGEMENT OR MISAPPROPRIATION OF SASH’S INTELLECTUAL PROPERTY RIGHTS; OR (D) LIABILITY THAT MAY NOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW.

9.4 EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES REPRESENTS AN AGREED UPON ALLOCATION OF THE RISKS OF THESE TERMS BETWEEN THE PARTIES. THE FEES FOR THE SUBSCRIPTION SERVICE REFLECT THIS ALLOCATION OF RISK.

10. Confidentiality

10.1 Definition. “Confidential Information” refers to the following items one Party to these Terms (“Discloser”) discloses to the other (“Recipient”): (a) any document Discloser marks “Confidential”; (b) any information Discloser orally designates as “Confidential” at the time of disclosure, provided Discloser confirms such designation in writing within ten (10) business days; and (c) any other non-public, sensitive information Recipient knows or should reasonably consider a trade secret or otherwise confidential or proprietary information of the other Party. Notwithstanding the foregoing, Confidential Information does not include information that: (i) is in Recipient’s possession at the time of disclosure; (ii) is independently developed by Recipient without use of or reference to Confidential Information of the other Party; (iii) becomes known publicly, before or after disclosure, other than as a result of Recipient’s improper action or inaction; or (iv) is approved for release in writing by Discloser. All Confidential Information is provided “AS IS.” NEITHER PARTY MAKES ANY WARRANTIES, EXPRESSED OR IMPLIED, CONCERNING THE ACCURACY OR COMPLETENESS OF ITS CONFIDENTIAL INFORMATION.

10.2 Use and Disclosure. Recipient shall not use Confidential Information for any purpose other than to facilitate the transactions contemplated by these Terms (the “Purpose”). Recipient: (a) shall not disclose Confidential Information to any employee or contractor of Recipient unless such person needs access in order to facilitate the Purpose and has executed a nondisclosure or other agreement with Recipient with terms no less restrictive than those of this Section 10; and (b) shall not disclose Confidential Information to any other third party without Discloser’s prior written consent. Without limiting the generality of the foregoing, Recipient shall protect Confidential Information with the same degree of care it uses to protect its own confidential information of similar nature and importance, but with no less than reasonable care. Recipient shall promptly notify Discloser of any misuse or misappropriation of Confidential Information that comes to Recipient’s attention. Notwithstanding the foregoing, Recipient may disclose Confidential Information as required by applicable law or by proper legal or governmental authority. Recipient shall give Discloser prompt notice of any such legal or governmental demand and reasonably cooperate with Discloser in any effort to seek a protective order or otherwise to contest such required disclosure, at Discloser’s expense.

10.3 Injunctive Relief. Recipient agrees that breach of this Section 10 would cause Discloser irreparable injury, for which monetary damages would not provide adequate compensation, and that in addition to any other remedy, Discloser will be entitled to seek injunctive relief against such breach or threatened breach, without proving actual damage or posting a bond or other security.

10.4 Termination and Return. The obligations of Section 10.2, above, will terminate three (3) years after the effective date of termination or expiration of these Terms; provided such obligations related to Confidential Information constituting Discloser’s trade secrets will continue so long as such information remains subject to trade secret protection pursuant to applicable law. Upon expiration or termination of these Terms, Recipient shall return all copies of Confidential Information to Discloser or certify, in writing, the destruction thereof.

11.5 Retention of Rights. Each Party retains all rights, title, and interest in and to its Confidential Information. The disclosure of Confidential Information to Recipient does not grant or convey any right of ownership of such Confidential Information.

11. General

11.1 Force Majeure Event. Neither Party shall be liable to the other Party for failure or delay in performing its obligations under these Terms when such failure or delay is due to a Force Majeure Event, provided that the Nonperforming Party shall give prompt written notice thereof to the Performing Party and shall use commercially reasonable efforts to resume performance as quickly as possible.

11.2 Assignment. Except as expressly set forth herein, neither Party will assign, transfer or delegate its rights or obligations under these Terms (in whole or in part) without the other Party’s prior written consent. Sash may assign these Terms or any Order or other Agreement between the Parties in whole to an affiliate or pursuant to a transfer of all or substantially all of such Sash’s business and assets, whether by merger, sale of assets, sale of stock, or otherwise. Any attempted assignment, transfer or delegation in violation of the foregoing shall be null and void.

11.3 Third Parties. Sash may provide references, frames or hyperlinks to internet web sites maintained by third parties. Sash does not warrant that it has reviewed such third-party websites and makes no claims, representations or warranties regarding such third-party websites or the contents of the same. Sash is not responsible for, nor does it endorse or recommend, any products or services provided by such third parties through such third-party websites or by any other means.

11.4 U.S. Government Restricted Rights; Export. Any software provided hereunder is a “commercial item,” as defined at 48 C.F.R. § 2.101 (OCT 1995), and more specifically is “commercial computer software” and “commercial computer software documentation,” as such terms are used in 48 C.F.R. § 12.212 (SEPT 1995). Consistent with 48 C.F.R. § 12.212 and 48 C.F.R. §§ 227.7202-1 through 227.7202-4 (JUNE 1995), such software is provided to U.S. Government End Users only as a commercial end item and with only those rights as are granted to all other end users pursuant to the terms and conditions herein. If Customer exports any of the software, it must comply fully with all relevant export laws and regulations to ensure that the software is not exported, directly or indirectly, in violation of applicable export control laws. Customer shall not knowingly, directly or indirectly, without prior written consent, general or specific license, if required, of the Office of Export Administration of the U.S. Department of Commerce, export or transmit any of the software to any country to which such transmission is restricted by applicable regulations or statutes.

11.5 Notices. Any notice required or permitted by these Terms shall be delivered by hand, by overnight courier, or by registered mail, to the address of the Parties set forth in their signature block or to such other address designated by a Party in writing in accordance with this subsection. Notices are deemed to have been given at the time of actual delivery, three (3) business days after deposit in the mail, or one (1) day after delivery to an overnight air courier service, provided in each case that delivery is in fact accomplished.

11.6 Relationship; Third Party Beneficiaries. These Terms do not create any partnership, franchise, joint venture, agency, or fiduciary or employment relationship. Neither Party may bind the other Party or act in a manner which expresses or implies a relationship other than that of independent contractor.

11.7 Invalidity; Non-Waiver. If any term of these Terms is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected or impaired. Any express waiver or failure to exercise promptly any right under these Terms will not create a continuing waiver or any expectation of non-enforcement.

11.8 Governing Law; Dispute Resolution. These Terms shall be governed by and construed under the laws of the State of Delaware without regard to its conflicts of laws. Any controversy, dispute or claim arising out of or in connection with these Terms (“Dispute”) is subject to the following dispute resolution process. If either Party submits written notice of a Dispute to the other Party, a designated representative for each Party will discuss such Dispute in good faith. If the designated representatives cannot agree on a solution to the Dispute, an officer or director of each Party with decision-making authority will discuss the issue in good faith. If, within thirty (30) days after notice is received, the Dispute remains unresolved, either Party may institute legal action as permitted hereunder. The Parties agree to unconditionally and irrevocably submit to the exclusive jurisdiction of the state and federal courts located in King County, Washington for the resolution of any Dispute that is not informally resolved by the Parties through the foregoing Dispute resolution process. The Parties hereby irrevocably waive, to the fullest extent permitted by applicable law, any objection which they may now or hereafter have to the laying of venue of any such Dispute brought in such court or any defense of inconvenient forum for the maintenance of such Dispute. The Parties hereby additionally waive, to the fullest extent permitted by applicable law the right to a jury trial.  The foregoing exclusive jurisdiction, choice of forum and Dispute resolution provisions shall not apply to Disputes for which injunctive relief is sought.

11.9 Conflict. In the event of a conflict between the terms and conditions of these Terms and those of an Order, purchase order, or any subsequent agreement between the Parties, the terms and conditions of these Terms will control, unless specifically stated otherwise in the Order, purchase order, or subsequent agreement.

11.10 Changes to These Terms. We may make changes to these Terms from time to time. If we do make changes, we will post the amended Terms on the Site and update the "Last Updated" date above. If we make a material change to these Terms, we will make reasonable efforts to notify you in advance by posting a notice on the Site, or via Customer’s dashboard, or via email to Administrator email addresses on file with us. Unless we indicate otherwise, the amended Terms will be effective once posted and your continued access to and use of the Subscription Service after such time will confirm your acceptance of the Terms as modified. If you do not agree to the modified Terms, you must stop using our Services.

11.11 Entire Agreement. These Terms constitute the entire agreement between Sash and Customer regarding Customer’s use of the Subscription Service and the Application and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter.